Returns / Refund / Exchange Policy


 

Returns (if applicable)

Making a return is easy.  Just email to info@ekkathaclothing.com in within 5 days of receiving your order and return the items within 10 days of receiving your order.

To be eligible for a return/exchange/refund, your item must be unused and in the same condition that you received it and must also be in the original packaging with the tags intact.

 

Will not be eligible

– any item not in its original condition, is damaged or missing parts for reasons not due to our error

-or any item not been acknowledged within 5 days by Email

-or returned more than 12 days after delivery.

-or item on sales

To complete your return, we require a receipt or proof of purchase.

 

Exchange (if applicable)

Making an exchange is easy.  Just email to info@ekkathaclothing.com  within 5 days of receiving your order and return the items within 10 days of receiving your order.

*Sale items can’t be returned.

*For Returns and Exchange shipping within India is take care by us without any additional charge.

 

Refunds (if applicable)

Once your return is received, we will send you an email to notify you that we have received your returned item.

Your return will be inspected maximum within 5 working days after reception of your return and we will notify you of the approval or rejection of your refund within the same 5 working days.

If you are approved, then your eligible refund amount will be processed within 5 working days after the approval, and a credit will automatically be processed in these 5 working days to your credit card or original method of payment from our side. Reception of the credit on your side will be inherent to process time of the payment gateway used, on which we have no control.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at

info@ekkathaclothing.com

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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